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Puppy - FAQ

Frequently Asked Questions

If you are unable to find the answer to your questions below, please contact us. To continue shopping, please click here.

I am having issues signing into my account

Accounts created prior to March 21st, 2018 will need to be re-created as part of our new updated website. We apologize for the inconvenience as we are always working on improving your experience. If you are having trouble, please contact us and we would be happy to help!

How long does it take?

Our current lead time is 2 weeks for our digitally drawn and themed portraits. Our hand painted portraits take 4 weeks. This is from the time you approve your proof to the time your custom portrait arrives at your door! Need something sooner than that? Contact us

Do you only paint the face?

Our standard portraits of your pet include their face only or face and upper torso only (at the discretion of the artist).

Do you paint portraits of humans? How about piglets?

At this time, we do not paint portraits of humans. But if it’s a furbaby, we can paint it! Our professional and very talented team of pet artists can create custom portraits of cats, horses, pigs… we’ve even painted a zebra upon request!

What is your shipping policy?

We ship anywhere within the USA. Our portraits are sent using Fedex and USPS delivery options. All of our hand painted portrait shipments require a recipient signature.

Fedex will make up to 3 attempts to deliver the package to the shipping address you have selected. After the first delivery attempt, you may contact Fedex to cancel any future attempts and make any alternate delivery arrangements (ie pick up at Fedex location or change your shipping address).

You may contact Fedex at 1800 GO FEDEX and provide them with your shipping confirmation number. My Pooch Face will not be responsible for any additional costs incurred due to your changes in delivery or shipping once your order has been placed.

FedEx Delivery Manager Notification: https://www.fedex.com/us/delivery/

  • Set deliveries on your schedule.
  • Don’t miss another delivery. Sign up for FedEx Delivery Manager.
  • Be part of the plan — customize delivery times and addresses, hold your delivery at a FedEx location, sign for your delivery in advance, and provide specific delivery instructions or request a vacation hold.

I don't see my question, what should I do?

Our Customer Delight Team is here for you! Simply give us a bark and a team member will get back to you with an answer as quickly as our little paws will let us!