Puppy - FAQ

Frequently Asked Questions

If you are unable to find the answer to your questions below, please contact us. To continue shopping, please click here.

Will I get a proof?

You will receive proof within 4-5 business days.

How long does it take?

Upon your proof review and approval, you will receive your custom pet portrait within 2 weeks. Need something sooner than that? Contact us

What if I don't like it?

If you don't love your proof, our professional artists will be more than happy to make any adjustments. If you still aren't satisfied, we will be happy to refund you 100%

Do you paint portraits of humans? How about piglets?

At this time, we do not paint portraits of humans. But if it’s a furbaby, we can paint it! Our professional and very talented team of pet artists can create custom portraits of cats, horses, pigs… we’ve even painted a zebra upon request!

What is your shipping policy?

We ship anywhere within the USA. Our portraits are sent using Fedex and USPS delivery options.

Fedex will make up to 3 attempts to deliver the package to the shipping address you have selected. After the first delivery attempt, you may contact Fedex to cancel any future attempts and make any alternate delivery arrangements (ie pick up at Fedex location or change your shipping address).

You may contact Fedex at 1800 GO FEDEX and provide them with your shipping confirmation number. My Pooch Face will not be responsible for any additional costs incurred due to your changes in delivery or shipping once your order has been placed.

FedEx Delivery Manager Notification:https://www.fedex.com/us/delivery/

  • Set deliveries on your schedule.
  • Don’t miss another delivery. Sign up for FedEx Delivery Manager.
  • Be part of the plan — customize delivery times and addresses, hold your delivery at a FedEx location, sign for your delivery in advance, and provide specific delivery instructions or request a vacation hold.

I don't see my question, what should I do?

Our Customer Delight Team is here for you! Simply give us a bark and a team member will get back to you with an answer as quickly as our little paws will let us!